1. Introduction
Thank you for shopping with Usfsdeals! We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the process for returning items and obtaining refunds.
2. Return Policy
a. Eligibility for Returns: You may return products within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Products that are damaged or altered will not be accepted for return.
b. Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
Custom or personalized products.
Gift cards.
Sale or clearance items.
Items marked as non-returnable on our website.
c. Return Process: To initiate a return, please follow these steps:
Contact our customer service team at [email protected] to request a return authorization.
Provide your order number, a description of the item you wish to return, and the reason for the return.
We will provide you with instructions on how to return the item and a return shipping label if applicable.
d. Return Shipping Costs: Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure that your return is received. We are not responsible for items lost or damaged during return shipping.
3. Refunds
a. Refund Processing: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 1-2 business days for the refund to be processed.
b. Partial Refunds: In some cases, we may issue a partial refund if the returned item is not in its original condition or if only part of an order is returned. Shipping costs are non-refundable.
c. Exchanges: Currently, we do not offer direct exchanges. If you need a different item, please return the original product and place a new order through our website.
4. Damaged or Defective Items
a. Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the product. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue, which may include sending a replacement or issuing a full refund.
b. Warranty Information: Our products come with a limited warranty that covers defects in material or workmanship. The warranty period and coverage details vary by product. Please refer to the product documentation or contact us for more information about warranty coverage.
5. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
Usfsdeals.shop
2376 Skinner Hollow Road, Winston, OR 97496, Oregon, USA
Email: [email protected]
Thank you for choosing Usfsdeals. We appreciate your business and are committed to ensuring your satisfaction with our products and services.